Privacy Policy


Keepsakes of Love is subject to the National Privacy Principles in the Privacy Act 1988 (Cth). This Privacy Policy explains in general terms how Keepsakes of Love protects the privacy of your personal information under the National Privacy Principles. The principles set out in this Keepsakes of Love Privacy Policy will apply to any personal information you provide to Keepsakes of Love via our Site or under any agreement or arrangement and to information, which we collect about you from other sources.


When referring to ‘personal information’, we mean information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and phone number are examples of personal information. Keepsakes of Love Privacy Policy explains how personal information will be treated as you access and interact with Keepsakes of Love. We will post any changes to this policy on the site, so please check this policy from time to time. In addition to the Privacy Policy, there may also be specific and additional privacy provisions that apply to certain sections of the site and/or your interactions with Keepsakes of Love – you should read and consider these wherever they appear. In the event of any inconsistency between this policy and the specific provisions, the specific provisions will apply.


Keepsakes of Love may, from time to time, collect personal information about you in the course of its business in a number of different ways, including when you:

  • Visit our site or social media;
  • Sign up for our mailing list/newsletter;
  • Enquire about or order products through our site or via phone; and/or
  • Otherwise contact us.

The type of personal information we collect about you may include your name, age, email address, postal address, telephone number and payment details.

This information may be collected by us and by our third party service providers who assist us in operating the site. In common with many sites, when you read, browse or download information from our site, we or our internet service provider may also collect information such as the date and time of your visit to the site, the pages accessed and any information downloaded. This information is used for statistical, reporting and site administration, maintenance and improvement purposes only. Like many sites, our site may use ‘cookies’ from time to time. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for site administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the site may not function fully for users that disallow cookies. While we take great care to protect your personal information, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us.

Once we receive your transmission, we make our best effort to ensure its security in our possession. The site may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.



Keepsakes of Love will only use the information we collect about you for purposes connected with our business operations, including:

  • For the purposes for which it was collected (and related purposes which would be reasonably expected by you);
  • Verifying your identity;
  • Contacting you;
  • To email you newsletters or other updates (where you have consented to receiving them);
  • Mailing purchased goods to you;
  • Responding to questions about our products and services; and
  • Developing and improving our products and business.


We may disclose your personal information to third party service providers appointed by Keepsakes of Love to perform services for us or on our behalf (such as site and data hosting providers and payment processing services).

Keepsakes of Love requires its service providers to keep personal information confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.


We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.


Your personal information may be stored either in hard copy documents or as electronic data in Keepsakes of Love. Keepsakes of Love will take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to Keepsakes of Love’s Privacy Policy and Terms and Conditions please email