Some of our more popular questions:

Why should I purchase from Keepsakes of Love?

I take great pride in creating each and every Keepsake for I know what joy it will bring to you.  I have carefully selected the best fabrics  that are all machine washable.   Our fabrics are the softest you will ever find – no one can compete with our collection of fabrics.  They are simply divine and you will never want to stop snuggling them.  After all, this is what having a Keepsake is all about, a Keepsake to last an eternity.

What if I don’t want to go through your website but would rather speak to someone or even text?

No problem. No need to do this on your own! I am here to assist you in anyway I can.  You can call or text me on +61 414 700 439 or email me at [email protected].

Can I purchase a gift card?  It would make an awesome present!

You sure can!  It’s the best gift ever!  It’s so personal and considerate.  Contact me directly and I will arrange everything.

Can I use a photo off my smartphone?

Absolutely! I have had customers take a photo off a photo!  Remember this is your treasured memory and even a low quality photo, whilst the print won’t be as crisp, is still going to be amazing and will bring you so much joy and happiness.

What happens if the photo I want to use has something in the background that I’m not happy with or I want a close up of the shot?

When you upload the photo of your choice, you can crop it and you can rotate it to be exactly as you’d like it printed.  If there is something with your choice of photo that you are unsure of and would like to see what it would like with some changes, please use the ‘contact us’ function and send me an email!  I are here to make your Keepsake as perfect as can be.

Will I see a photo of what the finished product will look like?

I will show you a preview of your chosen Keepsake in your shopping cart but I can’t show you the finished product as that still needs to be created.  Rest assured, the Keepsake will be as per the image you supply.

What happens after I pay for my Keepsake?

After your order is submitted you will receive an email from Keepsakes of Love confirming payment of your Keepsake.   As this is a bespoke item, please allow up to 2 weeks for your Keepsake to be despatched.  I will keep you posted every step of the way for I know how excited you will be to receive this precious Keepsake.

What if I want to purchase the Keepsake as a gift?  

Awesome idea!  You have the option to include a separate shipping address and there is a section at checkout to leave any special notes.  If you want to include some words with your Keepsake, I am more than happy to arrange this for you.  I will ensure that your gift will arrive to your loved one with your chosen words of how special they are to you.

Can I create a Keepsake that doesn’t include a pet?

Absolutely!  Love is Love and we will print whatever your love may be!

Can I return my Keepsake for a refund or exchange?

Because this is a bespoke item made especially for you, I cannot offer refunds or returns.  I stand by the quality and workmanship of the Keepsakes that I create and I take great care to ensure that your Keepsake is perfect in every way.  You can speak directly to me at any stage of the process.  This is my passion project and I understand the joy and love that this Keepsake will bring to you or your loved one. I will treat this purchase with all the love and care it deserves.

Gaylene x